SHIPPING

Shipping Policy

This Shipping and Delivery Policy details our fulfillment timelines, freight handling practices, and delivery expectations for goods ordered via marketsprimes. We focus on delivering orders accurately, securely, and in accordance with established logistics standards. Please review our preparation schedules, delivery windows, and dispatch policies below.

Lost, Delayed or Damaged ShipmentsOrder ProcessingDelivery Times & Carriers

Lost, Delayed or Damaged Shipments

If your parcel arrives damaged or fails to deliver within the expected window, please notify our team within 45 days from delivery. When reporting physical damage, please provide clear photos of both the outer packaging and the affected merchandise for claim filing. We will coordinate directly with the carrier to initiate a formal trace or file an insurance claim. In cases of confirmed loss or transit damage, marketsprimes will promptly issue a free replacement or complete purchase refund.

Order Processing

Our operations center requires an order preparation timeline of 1-2 business days to verify payment, pick items, and securely pack your parcel. Orders placed on weekends or observed national holidays enter preparation on the following business day. High order volumes during peak retail seasons or mandatory address verification checks may occasionally extend preparation time slightly. You will receive an automated notification as soon as your parcel has completed warehouse staging and handed over to the carrier.

Delivery Times & Carriers

Once dispatched, transit takes an estimated delivery window of 2-5 business days after dispatch for domestic shipments. We partner with reputable national carriers, including UPS, FedEx, and the United States Postal Service, to provide reliable transport across the country. Actual transit times depend on the destination zip code, weather conditions, and regional carrier routing. Delivery for outlying territories or remote locations may occasionally require additional time beyond standard domestic estimates.

Shipping Costs

Shipping charges are calculated dynamically based on package weight, parcel dimensions, and the delivery destination. We clearly display all applicable shipping fees during the online checkout process before you finalize your payment. Standard shipping promotions or complimentary delivery thresholds, when active, will be calculated and applied automatically at checkout. Any special delivery services requested by the customer will incur distinct surcharges visible before payment completion.

Order Tracking

A tracking confirmation containing your unique carrier tracking code will be emailed to you immediately upon parcel dispatch. You can monitor the real-time progress of your delivery by clicking the link provided in the shipping confirmation email. If tracking details fail to update within 48 hours of dispatch, please reach out to our support team for a carrier status check.

Customs, Duties & Taxes

For shipments destined outside the continental United States, customers remain solely responsible for any applicable import tariffs, value-added taxes, or customs fees levied by destination authorities. These regulatory fees are collected directly by local border agencies or customs couriers upon arrival. Customs processing delays remain beyond our operational control and may extend overall delivery timelines.

Delivery Restrictions

We currently do not deliver physical merchandise to APO, FPO, DPO boxes, or certain restricted federal postal facilities. Any oversized items or products subject to regional hazmat shipping restrictions are explicitly flagged on their respective product listing pages. Preorder items and backordered goods are clearly noted at checkout and will be prepared according to their designated restock dates.

Contact

Email: support@marketsprimes.com

Address: 280 Queen Ln, Los Angeles, CA 90008